Our quality systems are designed to promote customer satisfaction through the continual improvement of our product. Imperial Manufacturing has met and surpassed all ISO 9001:2001 standards and recently joined a select group of manufacturers asked to join with the U.S. Postal Service in re-writing the Standard 7b for approval of all mailbox designs. Our quality standards and our place within the industry ensures that we will continue to produce a quality product on the cutting edge of curb appeal for years to come.
Meeting of customer requirements is monitored and/or verified by a variety of methods. Results of these verification activities are recorded to provide evidence of product conformity.
Focusing on customer requirements and meeting these requirements should result in enhancing customer satisfaction.