Imperial Quality 2017-08-20T01:57:30+00:00

Imperial Quality

Our quality system are designed to promote customer satisfaction through the continual improvement of our product. Imperial Manufacturing has met and surpassed all ISO 9001:2001 standards and recently joined a select group of manufacturers asked to join with the U.S. Postal Service in re-writing the Standard 7b for approval of all mailbox designs. Our quality standards and our place within the industry ensures that we will continue to produce a quality product on the cutting edge of curb appeal for years to come.

Meeting of customer requirements is monitored and/or verified by a variety of methods. Results of these verification activities are recorded to provide evidence of product conformity.

Focusing on customer requirements and meeting these requirements should result in enhancing customer satisfaction.

Continual Improvement

In the pursuit of quality excellence, Imperial conducts a management review consisting of information and data related to quality performance of the organization. At a minimum this includes: results of audits, customer feedback and complaints, status of preventive and corrective actions, changes that could affect the quality system, follow-up actions from earlier management reviews, and recommendations for improvement.

Quality Policy

Imperial Mailbox Systems is committed to meeting customer requirements and increasing customer satisfaction through continual improvement of its products, services, and the quality management system.

Quality Manual Section 5.3

Management Commitment

Top management is committed to communicate the importance of meeting customer as well as regulatory and legal requirements. The management representative is responsible for implementing this commitment by promoting awareness of customer requirements throughout the organization.

Customer Satisfaction

Meeting of customer requirements is monitored and/or verified by a variety of methods. Results of these verification activities are recorded to provide evidence of product conformity.

Focusing on customer requirements and meeting these requirements should result in enhancing customer satisfaction.

Customer Focus

Our entire quality system has been designed and implemented to ensure that customer requirements are met. Focusing on areas such as resource management, product realization, analysis and improvement has enabled our motivated staff to consistently provide customer satisfaction.

In fact, customer satisfaction is used as the measure of the effectiveness of the whole quality system.