Our Return and Refund Policy was last updated on 06/05/2022

Thank you for shopping at ImperialMailboxSystems.com

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with us.

Interpretation + Definitions


The following definitions shall have the same meaning regardless of whether they appear in singular or in plural form.


For the purposes of this Return and Refund Policy:

  • “Company” (referred to as either “the company”, “we”, “us” or “our” in this Agreement) refers to Imperial Mailbox Systems
  • “Products” refer to the items offered for sale on the service.
  • “Orders” means a request by you to purchase products from us.
  • “Service” refers to the website.
  • “Website” refers to Imperial Mailbox Systems, accessible from imperialmailboxsystems.com
  • “You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel or attempt to cancel prior to your order shipping.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. We are not liable to give a refund without proper notice. You can inform us of your decision by:

  • By sending us an email: info@imperialmailboxsystems.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods for product value only. We will use the same means of payment as you used for the order.

Conditions For Returns

In order for the products to be eligible for a return, please make sure that:

  • The products were purchased in the last 7 days
  • The products are in the original packaging and condition.
  • The following products cannot be returned:
  • The products that have incurred modifications.
  • The products that are damaged are not due to us or the shipping carrier.
  • The products that were not inspected for damage within 7 days of shipment.

If the products in the order were customized, you may be subject to a 25% restocking fee upon return. Customized products, previously approved by customer, include:

  • The product has a special color, such as white, verde, bronze, or gold verde.
  • The product has been drilled or plugged for special modifications.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the products to us, unless return is due to shipping carrier or our mistake. In addition, you are responsible for returns when parts ordered are not compatible with your existing system due to not owning a TRUE Imperial Mailbox System. You should send the products to the following address:

3901 Norris Drive, Millbrook, AL 36054

If you are returning for a refund:

We cannot be held responsible for products damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without an actual receipt of the products or proof of received return delivery.

In the event, you are unable to return products, we can provide you with the resources to do so. Shipping cost would be deducted from your agreed-upon refund.

If the return is due to our mistake or shipping carrier, shipping costs will be covered. Your products will be picked up via FedEx, or you will receive a USPS label, if applicable. In this event, you will be refunded in full for the invoiced total.

Please note that RMA documents provided by Imperial are only valid for up to 30 days. If products are not returned 30 after RMA is provided to the customer, the return is no longer eligible for a refund. This also applies to any optional shipping return label provided by Imperial.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By sending us an email: info@imperialmailboxsystems.com