The Imperial Way

The Imperial Way is marked by core elements that fuse together the highest quality product and excellence in customer service and satisfaction.

We are beautifying America one mailbox at a time.

OPERATIONAL EXCELLENCE

Imperial Mailbox Systems was invited by the United States Postal Service to author the USPS STD 7b, governing the manufacture of curbside mailboxes, due to our excellence in manufacturing and market leadership resulting in our commitment to meet customer requirements, increase satisfaction, and our desire to continuously improve our products, processes, and services

DEALER NETWORK

Imperial prides itself in building and sustaining a trusting relationship with everyone who may encounter our products and services. The primary way we accomplish this is through out extensive dealer network. It’s this intentional relational aspect within our missiology that truly illustrates why our company is the leader in the industry. Imperial is a company that people, from our dealers to the homeowner, trust.

CONTINUOUS IMPROVEMENT

Our dedication to the market has compelled us to develop our product line, and continue to make improvements to the existing items. Imperial revolutionized the concept of ‘curb appeal’ through the 311K, and we didn’t stop there.

STANDARDIZATION

Imperial has also been a leader in the street sign industry. With an already extensive product line, we designed a patent pending street name frame, and regulatory sign system that allows a decorative feature to be added to any street, informational, hazard, or regulatory sign face. Our line of raised letter blades has introduced to the entire market an affordable and timely alternative to using standard street name inserts.

EXCELLENCE IN MATERIALS

Prior to Imperial developing its line of mailboxes and street signage, the market providers primarily used steel, wood, or iron for the manufacture of their product. In addition, all of the systems were cumbersomely welded and impossible to replace the individual parts. This caused the customer to purchase an entirely new system. Imperial saw each of these areas and addressed them from the outset. Using a combination of cast aluminum for the majority of our product line, and extruded aluminum for our post mailbox systems and street signposts, Imperial created a standard for customer satisfaction. No longer did the homeowner have to worry about rot, rust, or insect damage. Through the intentional engineering of a completely bolt up system, we have ensured that should the product suffer any damage, only the individual part needs to be serviced.